Call Recording

Call Recording

Requirement:

Many industries must record and archive calls for various reasons. For example this could be for Customer Satisfaction, Employee Evaluation and Training, Security, and Legal Compliance. Managing these recordings typically involves lots of management time sorting and filtering.

Solution:

With the Report Module you can easily View, Sort, Listen, Archive and download all recorded calls on your system.

Features:

  • View Recordings By Year, Month and Date
  • Sort by Call Type, Source, Destination, Time, or Duration
  • Directly listen to and download all call recordings
  • Auto Archive
  • Download archives so they can be opened on your computer
  • As archives are created the oldest archive is deleted
  • Archives are created on the 1st of every month
  • Module auto generated email reminders at time of Archive Creation
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