VoIP Call Flow

VoIP Call Flow

What is a call flow?
A call flow is a path that a call will follow from the moment it enters the phone system to the end of the call. Call flows can be used to handle even the most complex call scenarios and enable efficient call distribution and great customer care.

Why it matters?
Managing your calls effectively is crucial to the success of your business. Attending all incoming calls is an opportunity to maintain and grow your company. A Responsive Call Answering Service can help to create an efficient sorting system so that you can do what you do best: running your business.

When to design a call flow?
Call flow really needs to be the first thought when planning a communications upgrade or system replacement. It is crucial to communicate your desired call flow so that you get the most out of an upgrade or replacement system.

Why IT AND GENERAL?
The last thing you need is to realize you need to invest more money into a solution to make it work the way you wanted to in the first place. Our 3 steps approach includes a consultation to help you design a call flow just the way you want it. Read more about our 3 steps for the best call experience …

Example of call flow for an accountancy firm

Call flow

Example of call flow for an accountancy firm.

Contact us to get your call flow rightly designed